General Terms & Conditions of Sale

Pre-contractual information regarding safety and prerequisites for heliskiing and off-piste skiing

The activity offered by L'Or Blanc is a mountain activity which requires the following prerequisites from participants:

• No medical contraindications to the practice of mountain sports, travel at altitude, or helicopter travel. Providing a medical certificate of no contraindications to the practice of mountain sports is not required, but recommended. Participation in activities without a medical certificate of no contraindications is at the client's sole risk, as the client is aware of the specific characteristics and risks of engaging in activities at altitude.
• Have a sufficient level in Alpine skiing or snowboarding to practice off-piste skiing, on all types of snow, including in bad weather.
• Have modern clothing suitable for off-piste skiing and minimum equipment (helmet, gloves, goggles, hats, etc.).

The stay organised by L'Or Blanc was designed in consideration of the needs expressed by the Client, and in view of the abilities he declared he had in the areas of skiing or snowboarding, mountaineering, and sport in general.

The trips are adapted to the technical level of the participants and to their estimated abilities based on their declarations.

For the safety of participants, the organizer reserves the right to cancel an activity at any time if the technical level of the participants or their abilities do not conform to their declarations, or if their clothing or equipment is not suitable for the planned activities.

Acceptance of risks

Final confirmation of the stay and participation in activities is conditional upon the presence by the Client and all participants of the snow and helicopter safety briefing conducted by the guide on the morning of each day.

This briefing outlines the behaviors to adopt during activities.

For the safety of participants, the organizer reserves the right to cancel activities if the behavior of a participant is likely to harm the safety of the group, or to damage equipment or even the environment in which the participants are operating.

Cancellation of activities due to a participant's behavior will not result in any refund or compensation.

Cancellation

1. Cancellation due to weather conditions

Partial refund in case of deposits not made

If, for reasons beyond our control (weather conditions, safety, pilot's decision, etc.), all planned drops cannot be made, a refund of € to be determined per drop not made and per person will be given.

Takeoff impossible at the Little Saint Bernard Pass

In the event that you have reached the planned boarding area (return point) on skis, but the helicopter takeoff proves impossible (suddenly unfavorable weather conditions, technical or safety restrictions), you will have the option to postpone your day, less the costs incurred on the originally planned day (examples: ski lift passes, guide accompaniment, etc.).

Total cancellation of the day

In the event of a complete cancellation of the outing before departure (and without any obligation of costs on our part), you will have the possibility to postpone your day free of charge , during the current winter or during one of the two following winters.

If, at the end of these two winters, no experiment could be carried out, a full refund will be made, less a €55 processing fee.

Firm commitment and no right of withdrawal

In accordance with the provisions of Article L.121-21-8 of the Consumer Code, leisure activity services to be provided on a specific date or at specific intervals are not subject to the right of withdrawal.

Any order confirmed by the signature of this document is therefore firm and final.

2. Cancellation due to failure to comply with safety instructions or the behavior of a participant

Cancellation will not entitle you to any refund or compensation.

3. Cancellation initiated by the customer

In the event of cancellation by the client, the termination of this contract must be notified by registered letter with acknowledgment of receipt to the agency as soon as possible.

The cancellation fees are as follows:

• The 30% deposit required at the time of booking is neither refundable nor transferable to another stay.
• For stays cancelled between 60 and 45 days before the event, a refund of the balance will be granted, less cancellation fees. 100,00 € per person.
• For cancellations made less than 45 days before the start date of the event, no refund will be given.

If COVID-19 forces us to cancel your stay, you will receive a 100% credit on the amount paid, which you can use during the next three winters at L'Or Blanc. NO REFUNDS WILL BE ISSUED DUE TO COVID-19.

Our booking and cancellation policies are absolute. The amounts above take into account the specific context of the services offered by L'Or Blanc and require firm commitments to our local partners with significant advance notice.

In the event of cancellation by L'Or Blanc, the provisions of articles R211-9 to R211-11 of the French tourism code in force on September 1, 2014, reproduced in the appendix, are applicable (subject to the specific provisions specified above relating to heliskiing services).

The trip is subject to a minimum of 4 registered participants.

In the event of cancellation due to insufficient enrollment, the client will be informed no later than 5 days before departure . The client may then transfer their registration to a later stay or receive a full refund.

In the event of cancellation of the service by L'Or Blanc for exceptional reasons beyond the control of the organizer (extreme weather conditions, security reasons, administrative decisions, etc.), only the services mentioned in the contract and not performed will be refunded.

All additional costs incurred by the client on their own initiative (examples: transport, accommodation, personal insurance, meals, equipment purchases, etc.) will remain entirely at their expense.

The client shall not be entitled to any compensation, damages or additional reimbursement beyond the contractual services not provided.

4. Insurance

Rescue, search and repatriation insurance is mandatory for all packages offered by L'Or Blanc. It applies if the client is involved in an accident or dies.

Other travel insurance policies (cancellations, theft, baggage, etc.) are not mandatory but recommended. Please feel free to contact us.

---

Extract from the Tourism Code – Articles R211-3 to R211-11

Item R211-3

Any offer and any sale of the services mentioned in Article L. 211-1 shall give rise to the delivery of appropriate documents which comply with the rules defined by this section.

Article R211-3-1

The exchange of pre-contractual information or the provision of contractual conditions shall be carried out in writing. This may be done electronically. The name or company name and address of the organizer or retailer shall be mentioned, as well as the indication of their registration in the register provided for in Article L. 141-3 or, where applicable, the name, address and indication of registration of the federation or union mentioned in the second paragraph of Article R. 211-2.

Item R211-4

Prior to the conclusion of the contract, the organizer or retailer must provide the traveler with the following information:

1. The main characteristics of travel services:
   1. The destination(s), itinerary and periods of stay, with the dates and, where accommodation is included, the number of nights included;
   2. The means, characteristics and categories of transport, the places, dates and times of departure and return, the duration and location of stopovers and connections. When the exact time is not yet fixed, the organizer or retailer informs the traveler of the approximate time of departure and return;
   3. The location, main characteristics and, where applicable, the tourist category of the accommodation according to the rules of the destination country;
   4. Meals provided;
   5. Visits, excursions or other services included in the total price agreed for the contract;
   6. Where it is not apparent from the context, whether any travel services will be provided to the traveller as a member of a group and, if so, where possible, the approximate size of the group;
   7. Where the benefit of other tourist services provided to the traveler depends on effective verbal communication, the language in which these services will be provided;
   8. Information on whether the trip or holiday is, in general, suitable for people with reduced mobility and, at the traveler's request, specific information on the suitability of the trip or holiday to the traveler's needs.
2. The company name and geographical address of the organizer and the retailer, as well as their telephone and, where applicable, electronic contact details;
3. The total price including taxes and, where applicable, all additional fees, charges or other costs, or, where these cannot reasonably be calculated before the conclusion of the contract, an indication of the type of additional costs that the traveller may still have to bear;
4. The payment terms, including the amount or percentage of the price to be paid as a deposit and the schedule for payment of the balance, or the financial guarantees to be paid or provided by the traveler;
5. The minimum number of people required for the trip or stay to take place and the deadline mentioned in section III of Article L. 211-14 preceding the start of the trip or stay for a possible termination of the contract in the event that this number is not reached;
6. General information regarding applicable passport and visa requirements, including approximate visa processing times, as well as health formalities, for the destination country;
7. A statement indicating that the traveler can terminate the contract at any time before the start of the trip or stay, subject to payment of appropriate termination fees or, where applicable, standard termination fees claimed by the organizer or retailer, in accordance with Article L. 211-14 I;
8. Information on mandatory or optional insurance covering the costs of contract termination by the traveler or on the cost of assistance, covering repatriation, in case of accident, illness or death.

With regard to the packages defined in point e of 2° of A of II of Article L. 211-2, the organizer or retailer and the professional to whom the data is transmitted shall ensure that each of them provides, before the traveller is bound by a contract, the information listed in this article insofar as it is relevant to the travel services they offer.

The form by which the information listed in this article is provided to the traveler is established by joint decree of the Minister for Tourism and the Minister for the Economy and Finance. This decree specifies the minimum information to be provided to the traveler when the contract is concluded by telephone.

Item R211-5

The information mentioned in points 1°, 3°, 4°, 5° and 7° of Article R. 211-4 communicated to the traveller forms part of the contract and can only be modified under the conditions defined in Article L. 211-9.

Item R211-6

In addition to the information defined in Article R. 211-4, the contract must include the following information:

1. The specific requirements of the traveler that the organizer or retailer has accepted;
2. A statement indicating that the organizer and the retailer are responsible for the proper execution of all travel services included in the contract in accordance with Article L. 211-16 and that they are required to provide assistance to the traveler if he is in difficulty, in accordance with Article L. 211-17-1;
3. The name of the entity responsible for insolvency protection and its contact details, including its geographical address;
4. The name, address, telephone number, email address and, where applicable, fax number of the local representative of the organizer or retailer, of a contact point or other service through which the traveler can quickly contact the organizer or retailer and communicate with them effectively, request assistance if the traveler is in difficulty or complain about any non-conformity observed during the performance of the trip or stay;
5. A statement indicating that the traveler is required to report any non-conformity that he or she observes during the execution of the trip or stay in accordance with section II of article L. 211-16;
6. When minors, unaccompanied by a parent or other authorized person, travel on the basis of a contract including accommodation, information enabling direct contact to be established with the minor or the person responsible for the minor at the minor's place of stay;
7. Information on available internal complaint handling procedures and on out-of-court dispute resolution mechanisms and, where applicable, on the entity to which the professional belongs and on the online dispute resolution platform provided for by Regulation (EU) No 524/2013 of the European Parliament and of the Council;
8. Information on the traveler's right to transfer the contract to another traveler in accordance with Article L. 211-11.

With regard to the packages defined in point e of point 2 of A of II of Article L. 211-2, the professional to whom the data is transmitted informs the organizer or the retailer of the conclusion of the contract giving rise to the creation of a package.

The professional provides the traveler with the necessary information to enable them to fulfill their obligations as an organizer. As soon as the organizer or retailer is informed of the creation of a package, they provide the traveler, on a durable medium, with the information mentioned in points 1 to 8.

Item R211-7

The traveler may transfer their contract to a transferee who meets the same conditions as them for undertaking the trip or stay, as long as this contract has not produced any effect.

Unless otherwise stipulated in a manner more favorable to the transferor, the latter is required to inform the organizer or retailer of his decision by any means allowing for an acknowledgement of receipt no later than seven days before the start of the trip.

This transfer is not subject, under any circumstances, to prior authorization from the organizer or the retailer.

Item R211-8

When the contract includes an express possibility of price revision, within the limits provided for in Article L. 211-12, it specifies the precise methods of calculation, both upwards and downwards, of price variations, including the amount of transport costs and related taxes, the currency or currencies which may have an impact on the price of the trip or stay, the part of the price to which the variation applies, as well as the exchange rate of the currency or currencies used as a reference when establishing the price shown in the contract.

In the event of a price reduction, the organizer or retailer has the right to deduct its actual administrative expenses from the reimbursement due to the traveller. At the request of the traveller, the organizer or the retailer provides proof of these administrative expenses.

Item R211-9

When, before the traveler's departure, the organizer or retailer is forced to make a change to one of the essential elements of the contract, if they cannot meet the specific requirements mentioned in point 1° of Article R. 211-6, or in the event of a price increase exceeding 8%, they must inform the traveler as soon as possible, in a clear, understandable and prominent manner, on a durable medium:

1. Proposed modifications and, if applicable, their impact on the price of the trip or stay;
2. The reasonable time frame within which the traveler must communicate their decision to the organizer or retailer;
3. Consequences of the traveler's failure to respond within the specified timeframe;
4. If applicable, the other service offered, as well as its price.

When changes to the contract or the replacement service lead to a reduction in the quality of the trip or stay or its cost, the traveler is entitled to an appropriate price reduction.

If the contract is terminated and the traveler does not accept another service, the organizer or retailer shall reimburse all payments made by the traveler or on his behalf as soon as possible and in any event no later than fourteen days after the termination of the contract, without prejudice to compensation under Article L. 211-17.

Item R211-10

The organizer or retailer shall make the required refunds under sections II and III of Article L. 211-14 or, under section I of Article L. 211-14, shall refund all payments made by the traveller or on his behalf less the appropriate resolution fees.

These reimbursements to the traveler are made as soon as possible and in any event within fourteen days at the latest after termination of the contract.

In the case provided for in III of Article L. 211-14, the additional compensation that the traveller is likely to receive is at least equal to the penalty that he would have incurred if the cancellation had occurred on his own initiative on that date.

Item R211-11

The aid owed by the organizer or retailer pursuant to Article L. 211-17-1 consists in particular of:

1. To provide useful information on health services, local authorities and consular assistance;
2. To help the traveler make long-distance communications and find other travel services.

The organizer or retailer is entitled to charge a reasonable price for this assistance if the difficulty is caused intentionally by the traveler or by their negligence.

The price charged does not in any case exceed the actual costs incurred by the organizer or the retailer.

---

L'Or Blanc Travel
SARL L'Or Blanc
Place called Saint Jean
73120 Courchevel

Travel agency registered in the register of travel or holiday operators under number IM073150003
807 984 281 RCS Chambéry

Civil liability insurance for the organization and sale of trips or stays:
Hiscox Europe
12 Quai des Queyries – CS 41 177 – 33072
Contract No. HARCP0246393